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{{infoboxsortinfobox1
|title=The Rise and Fall of Marks & Spencer: ..and How It Rose Again
|sort=Rise and Fall of Marks & Spencer: ..and How It Rose Again
|date=March 2007
|isbn=978-1861978981
|amazonukcover=<amazonuk>1861978987</amazonuk>|amazonusaznuk=1861978987|aznus=<amazonus>1861978987</amazonus>
}}
Throughout my life I've had a changing relationship with Marks & Spencer. Back in the sixties I was a Saturday girl and worked full-time in some school or college holidays. As an adult it was the source of most of my clothing and of my daughter's too. Finally I achieved a long-held ambition and became a shareholder: after all what could be a safer home for my savings than the nation's best-loved retailer? Then disillusionment set in. People who worked in the stores started to murmur that all wasn't quite what it had been. The clothes no longer lived up to expectation: the styles were dowdy and the quality not up to scratch. Finally, the share price plummeted and along with a lot of other people, I was left poorer.

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