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So, what brought me to this book? As the owner of a small business and a buyer of IT services I should be the senior partner in the relationship with my suppliers, but I've frequently found myself the junior partner and I've regularly been let down by them. I needed to know where I could improve that relationship and, by looking at the situation from the supplier's point of view, what steps I needed to take. Alok Tripathy's book looked as though it might provide help and possibly some of the answers as to how my suppliers could better help me.